SegBoost
    Refund Policy

    Refund Policy

    Last updated: September 2026

    1. Nature of the service

    SegBoost offers digital Instagram growth services (followers, likes and Reels views) that are initiated automatically upon payment confirmation. As digital services with immediate delivery, specific rules described in this policy apply.

    2. Free 30-day replacement guarantee

    SegBoost offers a free replacement for 30 days from the order delivery date. If the delivered quantity drops below the contracted amount within that period, you are entitled to request a replacement at no additional cost.

    The replacement guarantee covers the difference between what was contracted and what remains delivered at the end of the period. It is not cumulative and does not renew the coverage period. Every request must be made within 30 days of the original delivery.

    The replacement guarantee is included in the services that announce it. SegBoost also offers lines without replacement, identified by name and shown before payment, priced lower precisely because they do not include this guarantee.

    3. Replacement conditions

    For a replacement to be valid, the following must apply:

    • The order must have been completed (delivery status "complete" on your tracking code).
    • The Instagram profile must have remained public from delivery through the date of the request.
    • The post (for likes or views) must not have been deleted or significantly edited after delivery.
    • The request must be submitted within 30 days of the delivery date.

    The guarantee does not cover drops caused by:

    • Switching the profile to private after delivery.
    • Deleting or archiving posts.
    • Removal of followers/likes by Instagram itself (algorithmic purges).
    • User actions that violate Instagram's Terms of Use.

    4. How to request a replacement

    To request a replacement, open this website's with the following information:

    • Your order tracking code.
    • Profile username (@) or post link.
    • Current count versus contracted amount.

    Our team will review the request and respond within 3 business days. If approved, the replacement will be initiated at no additional cost.

    5. Refund policy

    How refunds work. The service is activated when your order is sent for delivery, which happens right after payment is confirmed. This rule only applies where there is no statutory right to a full refund. Once the service is activated, a refund, if you request one, is partial: it equals the amount paid minus what has already been spent delivering your order.

    Fees charged by the payment method on the purchase or on a platform credit top up are also deducted from the refund, if you request one.

    • Right of withdrawal: for online purchases made in Brazil, you may withdraw from the purchase within 7 days of signing or receiving the service, as provided by law, with an express request through this website's support chat, including your payment receipt and tracking code. We acknowledge it right away, with no need for a second request, and all amounts paid are returned in full without deduction of fees or provider costs under article 49 of the Brazilian Consumer Protection Code, to the original payment method.
    • Order that does not start: if the order has not started within 48 hours of payment confirmation, it is closed and the amount paid goes back in full as credit in your account. The credit is released automatically, never expires and works on any service.
    • Incorrect charge: in case of a duplicate charge or an amount different from what was shown at checkout, the difference is reviewed and returned within 5 business days.

    Outside the statutory 7-day period, the delivery, guarantee, replacement and credit rules in this policy apply. Requests for a refund to the original payment method are made through the , with your payment receipt and tracking code, and follow the same calculation rule. Our team reviews each request individually and replies within 3 business days.

    6. Platform credits

    Credit is the standard form of return at SegBoost and lands in your account immediately, with nothing for you to request. It can be used on any service, across as many orders as you like, and it never expires. SegBoost may also offer credits, at its discretion, in situations not covered by the refund and not eligible for replacement.

    7. Contact

    Questions about this policy or replacement requests? Open the . Our support team is here to help.